Support

Do you have HPE Content Manager, Records Manager or TRIM and need professional support?

At Information Proficiency we have a team of skilled personnel who can assist you by providing both onsite and offsite support.  Information Proficiency provides both pre-paid and post-paid package options to suit every business’ individual requirements.

The Information Proficiency support program includes, but is not limited to:

  • technical support
  • records management support
  • training
  • design and configuration
  • updates, and
  • program management

Our support desk is located in Perth, Western Australia but provides support services to clients globally for all products including HP TRIM, Records Manager, Content Manager, Kapish range, Sigma (inTRIM) range, inKofax and ABBYY range.

 

“The WA Department of Training and Workforce Development has engaged Information Proficiency on a number of occasions for a number of bodies of work.  Information Proficiency bring with them 2 areas of expertise which is the reason for our continued relationship.  They provide unparalleled knowledge and expertise in not only HP’s TRIM/Records Manager application but also Document and Records Management in general.  Their value is further enhanced by their work in configuring the application to meet both Department and State Records Office document and records management requirements”.

 

David Wimbridge, Assoc Director, ICT Service & Information Management

“The WA Department of Water recently undertook a major upgrade to HPRM8.2. Information Proficiency’s timely and professional service made it happen for us.

I wouldn’t hesitate to engage them in the future.”

 

Jeff Wells, Program Manager, Information Management


Contact us today on +61 (8) 6103 8428 or email help@infoproficiency.com.au.