Support Alerts

We would like to remind you of the upcoming End of Support dates regarding these products.

Key Program Dates:

Information correct as at August 2018.

  Date Program Activity   TRIM
7.2
TRIM
7.3
RM
8.0
RM
8.1
RM
8.2
RM
8.3
CM
9.0
CM
9.1
CM
9.2
CM
9.3 
Aug 31, 2016 End of Full Support for TRIM 7.2x 7.2                  
Jan 1, 2017 End of Sale (no longer order able or available for purchase)                    
May 31, 2017 End of Full Support for TRIM 7.3x   7.3                
Apr 30, 2018 End of Support for Records Manager 8.0x, 8.1x & 8.2x     8.0 8.1  8.2          
Aug 31, 2018 End of Self-Help Support for TRIM 7.2x 7.2                  
Dec 31, 2018 End of Committed Support 8.3x            8.3        
May 31, 2019 End of Self-Help Support for TRIM 7.3x   7.3                
Sep 30, 2019 End of Committed Support 9.0x             9.0      
Feb 28, 2020 End of Committed Support 9.1x                 9.1    
April 30, 2020 End of Self-Help Support for Records Manager 8.0x, 8.1x & 8.2x     8.0 8.1  8.2          
Dec 31, 2020 End of Committed Support 9.2x                 9.2  
Dec 31, 2020
End of Extended Support 8.3x           8.3        
Aug 31, 2021 End of Committed Support 9.3x                   9.3
Sep 30, 2021 End of Extended Support 9.0x
            9.0      
Feb 28, 2022 End of Extended Support 9.1x
              9.1    
Dec 31, 2022 End of Extended Support 9.2x
                9.2
 
Aug 31, 2023 End of Extended Support 9.3x
                  9.3
Dec 31, 2024 End of Self-Help Support (with Rights to New Versions RTNV) 8.3x           8.3        
Sep 30, 2025 End of Self-Help Support (with Rights to New Versions RTNV) 9.0x             9.0      
Feb 28, 2026 End of Self-Help Support (with Rights to New Versions RTNV) 9.1x               9.1    
Dec 31, 2026 End of Self-Help Support (with Rights to New Versions RTNV) 9.2x                 9.2  
Aug 31, 2027 End of Self-Help Support (with Rights to New Versions RTNV) 9.3x
                  9.3 

Note:
7.x = TRIM
8.x = Record Manager
9.x = Content Manager
For Milestone Table view, see Software Products > Content Manager.

Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on Software Support Online. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact us if you need any additional help.

It is recommended that all customers update to the 8.3x version of Records Manager or 9.x version of Content Manager. HPE Content Manager is the new name for HP TRIM / Records Manager since July 2016.  Please note that HPE Content Manager 9.0x and later uses a different product structure (compared to HP Records Manager 8.0x and prior TRIM versions). The new licensing model provides your organisation more flexibility to add user seats with new user types. You will need to update your support contract in order to obtain the license keys for HPE Records Manager 8.3x or HPE Content Manager 9.x. Please contact us to initiate the support contract update.  

 Detailed information regarding this discontinuance can be found at:

HP Records Manager 8.0x, 8.1x & 8.2x


TRIM & Records Manager Support

Should I be using a 32-bit or 64-bit version of TRIM / Records Manager?

This question comes down to the architecture of the Microsoft Office Suite you have installed and want to integrate with TRIM. The architectures should match meaning a 32-bit Office Suite would require a 32-bit version of TRIM. The 64-bit version of TRIM best for server hosting needs, giving it greater performance. You can also have the 32-bit and 64-bit versions of TRIM installed in parallel.


HPE Records Manager 8.3.0 (9088) Patch 1, Hotfix 5

An important patch for HPE Records Manager 8.3.0 (9088) is now available.

If you require assistance locating or installing this patch please contact the help desk at +61 8 6103 8424 or email help@infoproficiency.com.au.

Patch 1 Hotfix 5 only applies to HPE Records Manager version 8.3.0 (9088) and contains fixes for the issues;

  • QCCR2D57705 - Insert Object can be used without proper permissions
  • QCCR2D57824 - Database - Oracle - Schema Repair RM 8.3 fails (Unicode)
  • QCCR2D58582 - Using Explicit Windows Authentication will crash Outlook Add-in
  • QCCR2D58584 - Version search - No results unless * is added to end of record number
  • QCCR2D58603 - Oracle - Browse via Classifications when the client has more than 248 group memberships produces an error
  • QCCR2D58602 - Oracle - Extremely slow query handling for Container queries
  • QCCR2D58657 - Saved searches failing to upgrade

Please be sure to contact the help desk (+61 8 6103 8424) should you have any questions.


Market Withdrawal HPRM version 7.3

HP Big Data Solutions will shortly announce the withdrawal from market of HPRM version 7.3.

Any last orders for 7.3, needs to have been received and processed by HP before 31 October 2015.

See also HP TRIM End of Support Reminder


Autonomy Records Manager 12.6.2x  

Autonomy Records Manager 12.6.2x - End of Support - HP is announcing discontinuance of all versions of Autonomy Records Manager (ARM) 12.6x, formerly known as CA Records Manager and FileSurf effective as of the dates below:

March 23, 2015

Product discontinuance announced

June 01, 2015

End of sale (ARM is no longer orderable or available for purchase)

February 28, 2017

End of (Committed) Support for Autonomy Records Manager (ARM) 12.6x

February 28, 2019

End of Self-Help Support for Autonomy Records Manager (ARM) 12.6x


Meridio 4.3x, 4.4x, 5.0x, 5.1x, 5.2x and 5.3x - End of Support

HP is announcing discontinuance of all versions of Meridio 4.3x, 4.4x, 5.0x, 5.1x, 5.2x and 5.3x effective as of the dates below:

March 23, 2015

Product discontinuance announced

June 01, 2015

End of sale (Meridio is no longer orderable or available for purchase)

February 28, 2017

End of (Committed) Support for Meridio 4.3x, 4.4x, 5.0x, 5.1x, 5.2x and 5.3x

February 28, 2019

End of Self-Help Support for Meridio 4.3x, 4.4x, 5.0x, 5.1x, 5.2x and 5.3x

</name="supportdateorder">