Announcements

Privacy Awareness Week, 12th-18th May, 2019

Information Proficiency is a proud supporter of Privacy Awareness Week 2019.

Over the past year, in Australia and around the world, privacy has come into sharper focus as one of the top priorities for organisations and the public alike.

Our personal information is a critical input to the economy and government agencies, and we are seeing heightened awareness of privacy issues as organisations and agencies face increasingly complex data protection challenges.

Privacy Awareness Week is an annual event that highlights the importance of protecting personal information, and helps organisations, agencies and the public navigate the privacy landscape.

For organisations and agencies, it’s a reminder to review privacy practices and policies and educate their staff about information handling obligations.

For the public, it’s an opportunity to share information and practical tips that empower people to take control of their personal information.

Our central message is “Don’t be in the Dark on Privacy”, and over the course of the week we will explore a series of privacy priorities including Data Breaches, Online Security, Your Credit, Health Information and Your Data.

 

 

16 Days in WA

16 Days in WA - 2018

Information Proficiency whole heartedly supports 16 Days in WA. The following information and resources comes from the Government of WA, Department of Communities:

The 16 Days in WA to Stop Violence Against Women campaign will take place from 25 November, the International Day for the Elimination of Violence Against Women, to 10 December, which is Human Rights Day.

Based on the international 16 Days of Activism Against Gender-Based Violence campaign, 16 Days in WA is Western Australia’s contribution to these efforts and aims to raise awareness, motivate positive actions across Western Australia, and advocate on behalf of organisations that are opposing violence against women.

You are invited to make your mark during the 16 Days in WA campaign – to educate, motivate and advocate in your community, and stand up to stop violence against women.

We all have a role to play in changing the conversation that allows violence against women to go unchallenged.

Together we can stop violence against women.

Information, Services and Supports (STOP the Violence resource kit)

For a comprehensive list of State and national helplines, please visit the State Government’s Family and Domestic Violence Help and Advice page.

If you or someone you know is in immediate danger, call 000.

 

16 Days in WA

Training in October and December 2018

Information Proficiency offers a range of courses that have been developed with our customers in mind based on years of experience in the information management industry. Our courses range from basic End User training to advanced technical knowledge for your IT team. We know we have a course to suit all your training needs.

If you have specific training requirements, Information Proficiency can develop custom courses to suit your company requirements. To register for one of our upcoming courses, please see our training schedule.

If you would like to discuss a group training session either on your premises or ours please contact us to talk to one of our friendly sales staff.

For more information, or to register, please contact us on 08 6230 2213 or email training@infoproficiency.com.au today!


2018 Telstra Business Awards Finalist: Western Australia - Small & Succeeding

 

2018 Telstra Business Awards Finalist: Western Australia - Small & Succeeding

Information Proficiency Proud Finalist – Small & Succeeding – Telstra Business Awards 2018

…and on the night…4 categories, 10,000 applicants and only 24 finalists…

Although we didn't take out the top awards, we did make it as a finalist, representing the highest achievers in Australian business, that is a truly amazing result.

Information Proficiency is made up of an incredible team of professionals who make us the company we are.  We all work hard each day to produce the best results possible and it really humbles us to see each team member treat the company as their own.

We absolutely couldn't be the company we are without our dedicated crew.  This award is for the entire team.

Special thanks to Telstra Business Awards (#TelstraBizAwards) for putting together a great night and congratulations to the 4 Award Winners!

Lisa and Alex White
16 Aug 2018


Information Proficiency Announced as Finalist – Small & Succeeding – Telstra Business Awards 2018

For over 25 years the Telstra Business Awards has helped put Australia’s best small and medium businesses in the spotlight. They give business owners the chance to set the conditions for their future success. The Telstra Business Awards not only support innovation and inspiration in our business community, they provide the chance for businesses to unlock their potential.

We're proud of our team and the effort they put in every day regardless of the outcome. The winners will be announced in August so stay tuned.

2018 Telstra Business Awards Finalists: Western Australia - Small & Succeeding

To see a full list of the promising finalists:

Congratulations and best of luck to all the finalists.

Micro Focus Content Manager 9.3 has been released

Micro Focus has announced the release of Micro Focus Content Manager Software, version 9.3.

The following new key features are available with this version:

  • New Micro Focus interface
  • Improved tasking capabilities for both Records and Locations
  • Enhanced Office Integration
  • Render Improvements
  • Improved Document Store Integrity Checks
  • Improvements to Elastic search including X-Pack authentication and support for AWS
  • IDOL and KeyView update to 12.0 release
  • Customer Raised Enhancements (see SSO for complete listing)

For more information, please check the Release Notes for this version (available from Software Support Online).

Their goal, with our assistance, is to provide you with clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check their Software Support Online Software Product Lifecycle pages. Please take note of the end of support dates for the currently available versions of this product:

Product version End of
Committed
Support
End of
Extended
Support
End of
Self-Help Support
with RTNV
Content Manager 9.3x  Aug 31, 2021 Aug 31, 2023
Aug 31, 2027
Content Manager 9.2x
Dec 31, 2020
Dec 31, 2022
Dec 31, 2026
Content Manager 9.1x
Feb 28, 2020
Feb 28, 2022
Feb 28, 2026
Content Manager 9.0x Sep 30, 2019 Sep 30, 2021 Sep 30, 2025


Please note that all Content Manager Customers with active support subscriptions are eligible to update to Micro Focus Content Manager 9.3x version.

Important Advice:

Changes required for EDRMS (CM/RM/TRIM) integration with Authority release V6.11 patch 10.

Customers are reporting issues when applying this patch. This change impacts integration configurations in both Authority and HPE CM, as well as the format of metadata stored in the EDRMS.

If you are applying this patch, call us for assistance.

How can we help?

Information Proficiency provides support to a large number of clients who have both the HPE EDRMS and Authority solutions, and can successfully resolve the issues with a cost effective approach.

For more information, please call us on 08 6230 2213 or email us today!

End of Support Date

We would like to remind you of the upcoming End of Support date regarding the following products:

Product

Version

End of

Full

Support

End of Self-

Help

Support

Latest Product

Version Available or

Newer Product

 

HP Records Manager

8.0x, 8.1x

& 8.2x

Apr 30, 2018

Apr 30, 2020

HPE Content Manager 9.1x

HP TRIM

7.3x

May 31, 2017

N/A

HPE Content Manager 9.1x

 

Information Proficiency Announced as Finalist - Most Impactful Social Benefit - WAITTA 2017

The WAITTA INCITE Awards showcases ICT innovation and excellence across 10 awards - recognising individual achievement, product innovation and project excellence. The program provides opportunities to both the companies at the cutting edge of technology innovation as well as leading professionals across the industry to be recognised and celebrated. On Friday the 16th of June WAITTA Awards were announced.

Information Proficiency made it through all the stages to become a finalist. The submission for the award was under Most Impactful Social Benefit and for a project at DFES capturing content from the field during emergency incidents and feeding it live to Records Manager and the control room. This category had 5 finalists including us. Unfortunately we did not win the final award but we are proud to have made it to the finals.

We would like to offer our congratulations to all winners, including Global Live who won this category. The Balconi Smart Torch was developed by Global Live, is a handheld two-way video conference system is primarily developed for remote telehealth care..

The newly developed technology provides most remote and disadvantaged communities access to medical specialists globally, with connection over Satellite, 3G, 4G and Wi-Fi.

The video for our nomination is available below:

     
       Information Proficiency Team Up        

 with Pacesetter  
 


Pacesetter Services & Information Proficiency Team up for Local Government

Pacesetter Services has partnered with Information Proficiency to offer a range of services and solutions for Local Government. Pacesetter Services are experts in the Authority Enterprise Suite and Information Proficiency are specialists in Information Management and EDRMS. Together the capability and specialist knowledge of Local Government systems is second to none. 

Richard Love, Managing Director of Pacesetter Services declares “We know from experience that it is quite common for councils to have problems with integration and workflow between Authority and TRIM. We also know it is often a challenge to get problems resolved when having to deal with multiple providers. As a result we looked for a partner that had complimentary skills and services to address this.”

Lisa Read White, Managing Director of Information Proficiency was equally complimentary saying “Pacesetter are experts with the Authority suite and Information Proficiency has the specialist knowledge to wrap around that capability to design and implement good Information Management. We have been working with Pacesetter to upgrade systems, improve and optimise existing installations, migrate unmanaged Authority data and refine processes for Local Governments across Australia.”The Pacesetter and IP team can help with a range of services including:

  • Implementing and Optimising HPE TRIM, Records Manager, Content Manager, Control Point and other products
  • HPE TRIM and RM upgrades
  • Extension solutions such as picture add-ins, document templates, and more
  • Corporate System Integration & MS SharePoint Integration
  • EDRMS Health Checks
  • EDRMS Training
  • Data Cleansing & NAR Cleansing
  • Migration of Unmanaged Authority Data
  • Process Automation
  • Reporting

Contact Pacesetter or Information Proficiency for more information on how they can help.

ABBYY Partnership

We are proud to announce our new partnership with ABBYY, creators of technologies and solutions to enable the action of information. They are a global company that sets the standard for content capture with innovative language-based technologies that integrate across the information lifecycle.

ABBYY solutions optimize business processes to mitigate risk, accelerate decision-making and drive revenue. See this page for an overview of the ABBYY range. Please contact us if you would like more information to understand how cost effective ABBYY is and how it can help you transform your business.

TRIM End of Support
Day of Reckoning for WA Govt. Agency

Friday, October 3, 2014

Instead of actively trying to manage a records lifecycle, many large government and enterprise organisations today are doing the equivalent of sweeping them under the carpet.

Rather than work out retention & disposal policies for records, they are in many cases hanging on to everything, and when all their storage space is filled up, many just go and buy more.

In the case of one Western Australian State Government Agency, a decision was taken to deal with the substantial issue faced in managing 5,000 boxes located in off-site storage dating back to 1960.

The agency has been underway with a digital EDRMS strategy since 2008, but was faced with increasing storage costs for its off-site physical records storage.

It was also concerned it was not meeting State Records Office requirements for the retention and disposal of records as files have been lodged without sentencing or packing for archival storage.

Information Management and Technology specialist, Information Proficiency was engaged to conduct an outsourced Disposal and Archiving Project to sentence and process the backlog of boxes.

This has involved shifting batches of boxes to Information Proficiency’s Midland, Perth premises where their Archiving Team must open each one and examine them for sentencing, recording and repackaging.

Select files are approved for destruction and returned to the off-site storage facility until the destruction date, or alternatively, returned to cold storage pending transfer to the WA State Records Office (SRO).

The agency has obtained consent from SRO to destroy source records as well.

The team is about two thirds of the way through dealing with the 5000 boxes having commenced in 2012, with around 12 months to go.

Information Proficiency project manager Carol Morris, an experienced records manager who has worked at a range of government agencies and the Defence Department, says the problem is not uncommon.

“It’s way too time consuming for many government agencies to deal with this issue so they just leave everything where it is. They just haven’t had the resources for a start to deal with it.

“However the WA Auditor General is aware of this issue and wants it dealt with.”

Morris has been working with the agency to develop a Business Classification Scheme (BCS) and General Disposal Authority (GDA) which will allow for records to be sentenced at creation.

“All emails are now recorded electronically within  Objective and the organization is progressively getting as much digitised as possible so that there are less and less paper records.  

“For instance all of their forms such as leave requests are now workflowed,” said Morris.

Leisa Wood who manages the processing team for a number of organisations at Information Proficiency said “The team is made up of skilled people dedicated to cataloguing, recording, sentencing and preparing records for storage. The team do this all day and really know their topic, which means we can get through a lot more material than an agency based officer who is distracted by other duties or doesn’t do this sort of work very often.”

“We get a lot of enquiries from customers who simply don’t have the time or resources to process their holdings. We have been doing this work for few years now and getting really good results for both government agencies and private organisations.”  said Phillipa Pusell, Account Manager for Information Proficiency



Day of Reckoning for WA Govt. Agency

Friday, October 3, 2014


Instead of actively trying to manage a records lifecycle, many large government and enterprise organisations today are doing the equivalent of sweeping them under the carpet.


Rather than work out retention & disposal policies for records, they are in many cases hanging on to everything, and when all their storage space is filled up, many just go and buy more.


In the case of one Western Australian State Government Agency, a decision was taken to deal with the substantial issue faced in managing 5,000 boxes located in off-site storage dating back to 1960.


The agency has been underway with a digital EDRMS strategy since 2008, but was faced with increasing storage costs for its off-site physical records storage.


It was also concerned it was not meeting State Records Office requirements for the retention and disposal of records as files have been lodged without sentencing or packing for archival storage.


Information Management and Technology specialist, Information Proficiency was engaged to conduct an outsourced Disposal and Archiving Project to sentence and process the backlog of boxes.


This has involved shifting batches of boxes to Information Proficiency’s Midland, Perth premises where their Archiving Team must open each one and examine them for sentencing, recording and repackaging.


Select files are approved for destruction and returned to the off-site storage facility until the destruction date, or alternatively, returned to cold storage pending transfer to the WA State Records Office (SRO).


The agency has obtained consent from SRO to destroy source records as well.


The team is about two thirds of the way through dealing with the 5000 boxes having commenced in 2012, with around 12 months to go.


Information Proficiency project manager Carol Morris, an experienced records manager who has worked at a range of government agencies and the Defence Department, says the problem is not uncommon.


“It’s way too time consuming for many government agencies to deal with this issue so they just leave everything where it is. They just haven’t had the resources for a start to deal with it.


“However the WA Auditor General is aware of this issue and wants it dealt with.”


Morris has been working with the agency to develop a Business Classification Scheme (BCS) and General Disposal Authority (GDA) which will allow for records to be sentenced at creation.


“All emails are now recorded electronically within  Objective and the organization is progressively getting as much digitised as possible so that there are less and less paper records.


“For instance all of their forms such as leave requests are now workflowed,” said Morris.

Leisa Wood who manages the processing team for a number of organisations at Information Proficiency said “The team is made up of skilled people dedicated to cataloguing, recording, sentencing and preparing records for storage. The team do this all day and really know their topic, which means we can get through a lot more material than an agency based officer who is distracted by other duties or doesn’t do this sort of work very often.”


“We get a lot of enquiries from customers who simply don’t have the time or resources to process their holdings. We have been doing this work for few years now and getting really good results for both government agencies and private organisations.”  said Phillipa Pusell, Account Manager for Information Proficiency




Day of Reckoning for WA Govt. Agency

Friday, October 3, 2014


Instead of actively trying to manage a records lifecycle, many large government and enterprise organisations today are doing the equivalent of sweeping them under the carpet.


Rather than work out retention & disposal policies for records, they are in many cases hanging on to everything, and when all their storage space is filled up, many just go and buy more.


In the case of one Western Australian State Government Agency, a decision was taken to deal with the substantial issue faced in managing 5,000 boxes located in off-site storage dating back to 1960.


The agency has been underway with a digital EDRMS strategy since 2008, but was faced with increasing storage costs for its off-site physical records storage.


It was also concerned it was not meeting State Records Office requirements for the retention and disposal of records as files have been lodged without sentencing or packing for archival storage.


Information Management and Technology specialist, Information Proficiency was engaged to conduct an outsourced Disposal and Archiving Project to sentence and process the backlog of boxes.


This has involved shifting batches of boxes to Information Proficiency’s Midland, Perth premises where their Archiving Team must open each one and examine them for sentencing, recording and repackaging.


Select files are approved for destruction and returned to the off-site storage facility until the destruction date, or alternatively, returned to cold storage pending transfer to the WA State Records Office (SRO).


The agency has obtained consent from SRO to destroy source records as well.


The team is about two thirds of the way through dealing with the 5000 boxes having commenced in 2012, with around 12 months to go.


Information Proficiency project manager Carol Morris, an experienced records manager who has worked at a range of government agencies and the Defence Department, says the problem is not uncommon.


“It’s way too time consuming for many government agencies to deal with this issue so they just leave everything where it is. They just haven’t had the resources for a start to deal with it.


“However the WA Auditor General is aware of this issue and wants it dealt with.”


Morris has been working with the agency to develop a Business Classification Scheme (BCS) and General Disposal Authority (GDA) which will allow for records to be sentenced at creation.


“All emails are now recorded electronically within  Objective and the organization is progressively getting as much digitised as possible so that there are less and less paper records.


“For instance all of their forms such as leave requests are now workflowed,” said Morris.

Leisa Wood who manages the processing team for a number of organisations at Information Proficiency said “The team is made up of skilled people dedicated to cataloguing, recording, sentencing and preparing records for storage. The team do this all day and really know their topic, which means we can get through a lot more material than an agency based officer who is distracted by other duties or doesn’t do this sort of work very often.”


“We get a lot of enquiries from customers who simply don’t have the time or resources to process their holdings. We have been doing this work for few years now and getting really good results for both government agencies and private organisations.”  said Phillipa Pusell, Account Manager for Information Proficiency