16 Days in WA

16 Days in WA - 2018

Information Proficiency whole heartedly supports 16 Days in WA. The following information and resources comes from the Government of WA, Department of Communities:

The 16 Days in WA to Stop Violence Against Women campaign will take place from 25 November, the International Day for the Elimination of Violence Against Women, to 10 December, which is Human Rights Day.

Based on the international 16 Days of Activism Against Gender-Based Violence campaign, 16 Days in WA is Western Australia’s contribution to these efforts and aims to raise awareness, motivate positive actions across Western Australia, and advocate on behalf of organisations that are opposing violence against women.

You are invited to make your mark during the 16 Days in WA campaign – to educate, motivate and advocate in your community, and stand up to stop violence against women.

We all have a role to play in changing the conversation that allows violence against women to go unchallenged.

Together we can stop violence against women.

Information, Services and Supports (STOP the Violence resource kit)

For a comprehensive list of State and national helplines, please visit the State Government’s Family and Domestic Violence Help and Advice page.

If you or someone you know is in immediate danger, call 000.


16 Days in WA

Training in October and December 2018

Information Proficiency offers a range of courses that have been developed with our customers in mind based on years of experience in the information management industry. Our courses range from basic End User training to advanced technical knowledge for your IT team. We know we have a course to suit all your training needs.

If you have specific training requirements, Information Proficiency can develop custom courses to suit your company requirements. To register for one of our upcoming courses, please see our training schedule.

If you would like to discuss a group training session either on your premises or ours please contact us to talk to one of our friendly sales staff.

For more information, or to register, please contact us on 08 6230 2213 or email today!

2018 Telstra Business Awards Finalist: Western Australia - Small & Succeeding


2018 Telstra Business Awards Finalist: Western Australia - Small & Succeeding

Information Proficiency Proud Finalist – Small & Succeeding – Telstra Business Awards 2018

…and on the night…4 categories, 10,000 applicants and only 24 finalists…

Although we didn't take out the top awards, we did make it as a finalist, representing the highest achievers in Australian business, that is a truly amazing result.

Information Proficiency is made up of an incredible team of professionals who make us the company we are.  We all work hard each day to produce the best results possible and it really humbles us to see each team member treat the company as their own.

We absolutely couldn't be the company we are without our dedicated crew.  This award is for the entire team.

Special thanks to Telstra Business Awards (#TelstraBizAwards) for putting together a great night and congratulations to the 4 Award Winners!

Lisa and Alex White
16 Aug 2018

Information Proficiency Announced as Finalist – Small & Succeeding – Telstra Business Awards 2018

For over 25 years the Telstra Business Awards has helped put Australia’s best small and medium businesses in the spotlight. They give business owners the chance to set the conditions for their future success. The Telstra Business Awards not only support innovation and inspiration in our business community, they provide the chance for businesses to unlock their potential.

We're proud of our team and the effort they put in every day regardless of the outcome. The winners will be announced in August so stay tuned.

2018 Telstra Business Awards Finalists: Western Australia - Small & Succeeding

To see a full list of the promising finalists:

Congratulations and best of luck to all the finalists.

Micro Focus Content Manager 9.3 has been released

Micro Focus has announced the release of Micro Focus Content Manager Software, version 9.3.

The following new key features are available with this version:

  • New Micro Focus interface
  • Improved tasking capabilities for both Records and Locations
  • Enhanced Office Integration
  • Render Improvements
  • Improved Document Store Integrity Checks
  • Improvements to Elastic search including X-Pack authentication and support for AWS
  • IDOL and KeyView update to 12.0 release
  • Customer Raised Enhancements (see SSO for complete listing)

For more information, please check the Release Notes for this version (available from Software Support Online).

Their goal, with our assistance, is to provide you with clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check their Software Support Online Software Product Lifecycle pages. Please take note of the end of support dates for the currently available versions of this product:

Product version End of
End of
End of
Self-Help Support
with RTNV
Content Manager 9.3x  Aug 31, 2021 Aug 31, 2023
Aug 31, 2027
Content Manager 9.2x
Dec 31, 2020
Dec 31, 2022
Dec 31, 2026
Content Manager 9.1x
Feb 28, 2020
Feb 28, 2022
Feb 28, 2026
Content Manager 9.0x Sep 30, 2019 Sep 30, 2021 Sep 30, 2025

Please note that all Content Manager Customers with active support subscriptions are eligible to update to Micro Focus Content Manager 9.3x version.

Important Advice:

Changes required for EDRMS (CM/RM/TRIM) integration with Authority release V6.11 patch 10.

Customers are reporting issues when applying this patch. This change impacts integration configurations in both Authority and HPE CM, as well as the format of metadata stored in the EDRMS.

If you are applying this patch, call us for assistance.

How can we help?

Information Proficiency provides support to a large number of clients who have both the HPE EDRMS and Authority solutions, and can successfully resolve the issues with a cost effective approach.

For more information, please call us on 08 6230 2213 or email us today!

End of Support Date

We would like to remind you of the upcoming End of Support date regarding the following products:



End of



End of Self-



Latest Product

Version Available or

Newer Product


HP Records Manager

8.0x, 8.1x

& 8.2x

Apr 30, 2018

Apr 30, 2020

HPE Content Manager 9.1x



May 31, 2017


HPE Content Manager 9.1x


Information Proficiency Announced as Finalist - Most Impactful Social Benefit - WAITTA 2017

The WAITTA INCITE Awards showcases ICT innovation and excellence across 10 awards - recognising individual achievement, product innovation and project excellence. The program provides opportunities to both the companies at the cutting edge of technology innovation as well as leading professionals across the industry to be recognised and celebrated. On Friday the 16th of June WAITTA Awards were announced.

Information Proficiency made it through all the stages to become a finalist. The submission for the award was under Most Impactful Social Benefit and for a project at DFES capturing content from the field during emergency incidents and feeding it live to Records Manager and the control room. This category had 5 finalists including us. Unfortunately we did not win the final award but we are proud to have made it to the finals.

We would like to offer our congratulations to all winners, including Global Live who won this category. The Balconi Smart Torch was developed by Global Live, is a handheld two-way video conference system is primarily developed for remote telehealth care..

The newly developed technology provides most remote and disadvantaged communities access to medical specialists globally, with connection over Satellite, 3G, 4G and Wi-Fi.

The video for our nomination is available below:

       Information Proficiency Team Up        

 with Pacesetter  

Pacesetter Services & Information Proficiency Team up for Local Government

Pacesetter Services has partnered with Information Proficiency to offer a range of services and solutions for Local Government. Pacesetter Services are experts in the Authority Enterprise Suite and Information Proficiency are specialists in Information Management and EDRMS. Together the capability and specialist knowledge of Local Government systems is second to none. 

Richard Love, Managing Director of Pacesetter Services declares “We know from experience that it is quite common for councils to have problems with integration and workflow between Authority and TRIM. We also know it is often a challenge to get problems resolved when having to deal with multiple providers. As a result we looked for a partner that had complimentary skills and services to address this.”

Lisa Read White, Managing Director of Information Proficiency was equally complimentary saying “Pacesetter are experts with the Authority suite and Information Proficiency has the specialist knowledge to wrap around that capability to design and implement good Information Management. We have been working with Pacesetter to upgrade systems, improve and optimise existing installations, migrate unmanaged Authority data and refine processes for Local Governments across Australia.”The Pacesetter and IP team can help with a range of services including:

  • Implementing and Optimising HPE TRIM, Records Manager, Content Manager, Control Point and other products
  • HPE TRIM and RM upgrades
  • Extension solutions such as picture add-ins, document templates, and more
  • Corporate System Integration & MS SharePoint Integration
  • EDRMS Health Checks
  • EDRMS Training
  • Data Cleansing & NAR Cleansing
  • Migration of Unmanaged Authority Data
  • Process Automation
  • Reporting

Contact Pacesetter or Information Proficiency for more information on how they can help.

ABBYY Partnership

We are proud to announce our new partnership with ABBYY, creators of technologies and solutions to enable the action of information. They are a global company that sets the standard for content capture with innovative language-based technologies that integrate across the information lifecycle.

ABBYY solutions optimize business processes to mitigate risk, accelerate decision-making and drive revenue. See this page for an overview of the ABBYY range. Please contact us if you would like more information to understand how cost effective ABBYY is and how it can help you transform your business.