Port Macquarie-Hastings Council is a local government area on the North coast of New South Wales, Australia, with about 450 licensed users of the Content Manager EDRMS solution.

Port Macquarie-Hastings Council requested assistance with upgrading TRIM to Content Manager including re-architecting the solution to improve performance and pervasiveness.

The HP TRIM 7 application was out of active support by Hewlett Packard Enterprise. PMHC was required to move to a supported platform, and to take advantage of the zero-footprint and mobile interfaces the new platform offers. It was also important that existing system integrations where maintained.

The main challenge was ensuring the upgrade was implemented effectively and efficiently whilst minimising ‘down time’ of the system including integrated applications.

For this situation, a server replacement methodology was best suited to the client's needs. Without any impact to the production environment, the new environment was designed and implemented, enabling the customer to replace aging infrastructure and operating platform components, as well as performing integration validation, UAT, and user training. This methodology also delivers precise and predictable results for the live cut over process.

IP provided onsite end user training to ensure that the updated system was effective and easy to use for employees. The updated system was also tailored to suit the needs of their organisation.

• During the UAT process the client identified several data migration opportunities which IP was commissioned to execute. The impact of the data conversion was assimilated into the upgrade change management process for end-users.; and
• PMHC end-users now have access to use the CM application via a standard internet connection without additional cumbersome VPN or terminal emulation constraints, aiding the customer to realise more of their mobility strategy..

• PMHC now have a platform that is supported by the application vendor, improved configuration, improved system performance, and trained users.; and
• End-users are taking advantage of mobile access and improved features to make their tasks easier and quicker.